Where’s my Plooto payment?

You’ve been paid—now just follow a few simple steps to accept your payment through Plooto. You don’t need to create a Plooto account to deposit your payment.

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Check your inbox for an email from Plooto

This email will contain the details of your payment and the sender.

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Answer security question

You’ll be prompted to answer a security question set up by the sender for added security. You’ll only see this question if it is the first time you are accepting money from this sender.

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Prepare to deposit your payment

Once you’ve correctly answered the security question, you’ll be prompted to choose how you want to deposit the funds.

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Two ways to connect your bank

You can either log in to your bank or manually enter your bank details in order to deposit funds.

2 ways

1. Connect your bank account

Connect your deposit account securely and automatically using your online banking credentials through our trusted partner portal.

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2a. Manually enter bank details

You can also enter your banking information manually.

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2b. Manually enter bank details

After you’ve entered your bank details, you will be taken to a screen to verify the information is correct. To speed up payments from this sender in the future, check the box ‘reuse this bank information for all future payments’.

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You’re all set!

Once you see this screen, your email transfer has been successfully accepted! We will send you another email to track your payment deposit status. Funds will usually arrive in your bank account within 2–3 business days.

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FAQs

Don't see your question answered here? Contact us today.

Can I track my payment?

Yes. Once you are set up to receive payments, Plooto will send you a second email that contains a real time deposit tracker.

What does Plooto do with my banking information?

Your information is encrypted, stored securely, never shared with the sender, or anyone else, and used only to complete your deposit.

Do I need a Plooto account?

No, you do not need to create an account to accept payments, you are only required to provide details and authentication for the funds to be deposited.

If you are interested in using Plooto to send or request payments learn how here.

When will my payment arrive?

Deposits typically arrive within 2-3 business days after you have successfully linked your banking details, and are subject to processing times determined by your bank.

Still can't find your payment?
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Your payor can help you complete the deposit

If you’re having trouble locating the original deposit email or accessing your funds, the fastest way to resolve the issue is to contact the business or individual who sent you the payment. They can resend the deposit instructions or provide any details you may be missing. Since you don’t need a Plooto account to receive a payment, the sender is the best point of contact to help you complete the process.

If you experience a technical issue, or have trouble registering your details, reach out to us at [email protected] anytime.

What is Plooto?

Plooto is an all-in-one accounts payable and receivable software solution to cut time spent on managing payments, so you can refocus it to what matters most - growing your business.

What is Plooto
Headshot of Tanis Young, bookkeeping professional using Plooto’s accounts payable software to automate client workflows.

Tanis Young
Maven Bookkeeping

"Since switching to Plooto, we’ve cut the amount of time we spend on bill payments 
by around 70%. It’s a massive difference. 
Now everything is digital, streamlined, 
and secure.”

Learn more >

Portrait of Jonathan Tebeka, business owner leveraging AP automation software to manage accounts payable efficiently.

Jonathan Tebeka
Founder & CEO
ShelvingMate

“Plooto automates supplier payments and automatically reconciles them with our accounting software. This saves me and our team a lot of time, prevents errors, and helps us focus on higher-value tasks.”

Learn more >

Headshot of Sean Freedman, SMB founder streamlining his company’s accounts payable process using automation software.

Sean Freedman
President and Founder
Freightzy

“With Plooto, I now have clarity on cash flow, and it has allowed us to make more informed decisions for the business.”

Learn more >

Plooto’s the last payment solution you’ll ever need. Try it risk-free.

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